The customers' dashboard does not have an Optix trial enabled. The Partner Dashboard ‘Sophos Customers’ page, may incorrectly show an empty Optix trial icon for one or more customers. Partner Dashboard: Sophos Customers page - A Cloud Optix trial icon may incorrectly show for next to some Customers. The correct usage will be seen when viewing the License page within the Sub-estate itself

Each license listed will show the correct total. The License section on the left hand side of the Enterprise Dashboard: select the all licenses tab. On the Sub-estates section within the Enterprise Dashboard: Each sub-estate line item will show the correct usage reported back from. If there are questions or concerns about the usage for a subestate, this true total can be seen either by 1. The ‘Enterprise usage’ column number may also show the same incorrect/double usage. The Sub-estates page (at the top/header row where the total license and total usage is calculated for all subestates in the environment) - Both the usage and the total license numbers displayed may show incorrect totals because of the calculation that is incorrectly including the expired license data. This is similar to the Known issue we have documented further below CPLAT-52441 where this has been seen when there are duplicate license line items

The License page (where you apply the licenses) usage calculation may show a higher/ incorrect total usage

The License page (where you apply the licenses) may show the expired licenses after 30 days

The are currently a few known behaviors where the incorrect license total or usage will be shown within the Enterprise Dashboard following a license renewal for Enterprise Master License: Enterprise Dashboard: After a Master License renewal, the license usage count/calculations may be incorrect.

Instaling HTML Compiler 2023.22